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Consulting Services
BizFirst offers consulting services to help assess,
design and build electronic payment and self-banking
solutions, while keeping them aligned with business
goals, budgets, and priorities.
Based on many years of hands-on experience, Bizfirst
leverage on its vast knowledge to provide reliable
advise and assistance on all domains of payments and
self-banking systems setup and on-going operation,
including feasibility study, functional specification,
architecture definition, systems integration, and
testing and migration strategies.
By understanding in great detail this industry, BizFirst
consulting services can help protect existing
investments, reduce implementation costs, and streamline
and optimise existing business processes.
Implementation Services
Working side-by-side with our customers' teams,
international payment systems, terminal equipment
providers, and technical infrastructure alliance
vendors, Bizfirst provides end-to-end, on-site,
implementation, migration and project management
services, from requirements gathering phase to go-live
as a turn-key, fully operational solution.
BizFirst handles the required integration and official
certification with local or international (VISA and
MasterCard) interchange partners, ensuring that
connectivity with such external entities are swiftly
achieved in the most professional and effective of
manners.
The profound experience our teams have acquired during
many successful deployments and migrations ensures
smooth, cost-effective, low-risk transition to the new
solution. Moreover, BizFirst is widely recognised as a
leader in fast project implementation.
Development Services
Quite often specific bespoken software development are
required to meet particular business needs or technical
constraints. BizFirst development labs are able to
handle special requests and provide practical, fully
integrated and quality tested tailored extensions,
sometimes delivered in the form of plug-ins to its base
product suite, to address such needs.
Training Services
BizFirst provides a comprehensive set of instructor-led
training programs, covering all aspects of systems
operations. These training programs ensure smooth
handover of the solution, helping our customers to run
their systems, securely, on a daily basis, and in a
effective and self-suficient way.
Normally, standard training sessions are held, on-site,
as the system is ready to go live and are aimed at both
business and technical end-users. It involves hands-on
workshops, enabling a full knowledge transfer through
operating the actual system.
However, specific,
customised training contents can be tailor-made to
address special project needs.
Bizfirst can also supplementary customised training
contents, tailor-made to address special
customer/project needs.
Support
& Maintenance Services
BizFirst customers are long-term, continuous
relationships. BizFirst understands that the project
lifecycle goes well beyond delivering and handing over a
solution and we offer on-going, remote, technical
support, able of handling any issues that may arise, and
providing the fastest resolution. Technical support is
provided by highly proficient experts on BizFirst
solutions.
In addition to technical support hotline assistance,
system maintenance involves regular system updates that
reflect recommendations, specifications changes
generated by the payment systems, changes at operating
systems levels, or, for instance, modifying the solution
in order to comply with legislation amendments. Bizfirst
engineering team is also continuously investigating and
developing new ways to guarantee that our
mission-critical solutions offer the maximum reliability
and performance possible and, proactively, delivers new
functionality to our customer base.
For customers with extended requirements in terms of
technical support, BizFirst support services can be
tailored to address such specific needs. |
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